Shipping policy
Eleos Scrubs
Last updated: November 2025
Thank you for shopping with Eleos Scrubs! We’re committed to ensuring your order arrives quickly, safely, and efficiently. Please review our shipping policy below.
Order Processing Time
All orders are processed within 1–4 business days (Monday–Friday, excluding holidays).
Orders placed on weekends or holidays will begin processing the next business day.
Processing times may be extended during high-volume periods, product launches, or sales events.
You will receive an email confirmation once your order has shipped.
Shipping Rates
Shipping costs are calculated at checkout and are based on:
Order weight
Delivery location
Selected shipping method
Customers are responsible for all shipping charges.
Shipping Methods & Delivery Times
Estimated delivery times begin after your order has shipped:
Standard Shipping: 3–7 business days
Expedited Shipping: 2–4 business days
Delivery times may vary due to carrier delays, weather, or peak shipping seasons. Eleos Scrubs is not responsible for delays caused by the carrier.
Tracking Your Order
Once your order ships, you'll receive a confirmation email with a tracking number.
Tracking updates may take up to 24–48 hours to appear.
Shipping Errors & Address Issues
Please ensure your shipping information is correct at checkout.
Eleos Scrubs is not responsible for packages delivered to incorrect addresses provided by the customer.
If an address error is detected, contact us immediately at info@eleosscrubs.com. If the order has not yet shipped, we will do our best to update it.
If a package is returned due to an incorrect or undeliverable address, the customer is responsible for additional shipping charges to resend the order.
Lost, Stolen, or Damaged Packages
Eleos Scrubs is not responsible for packages that are:
Lost by the carrier
Marked as delivered but not received
Stolen after delivery
If your item arrives damaged, contact us immediately at info@eleosscrubs.com with:
Your order number
Photos of the damaged item
A brief description of the issue
We will assist you in resolving the matter promptly.
International Shipping (if applicable)
If Eleos Scrubs offers international shipping:
Delivery times vary by location and customs processing.
Customers are responsible for duties, taxes, and customs fees.
If you do not want international shipping included, let me know and I will revise this section.
Preorders & Backordered Items
If an item is listed as preorder or backorder:
Estimated ship dates will be noted on the product page.
Orders containing multiple items may ship separately.
Contact Us
If you have any questions about your order or shipping, please reach out at: info@eleosscrubs.com.